Terms & Conditions
1. General provisions
Business conditions apply to purchases in the e-shop www.fare.cz.
This e-shop is operated by FARE, spol. s r.o., registered office: Masarykova 254,
763 26 Luhačovice,
VAT number CZ46343784,
Brumovská 1031, 766 01 Valašské Klobouky (hereinafter referred to as the seller).
The business conditions further define and specify the rights and obligations of the operator as a seller and the customer as a consumer.
By placing an order, the buyer accepts the Business Conditions for deliveries of goods announced by the seller. The relationship between the buyer and the seller is governed by these terms and conditions, which are binding on both parties.
2. User account
2.1. Based on the buyer's registration made on the website, the buyer can access its user interface. From its user interface, the buyer can order goods (hereinafter referred to as "user account"). If the web interface of the store allows it, the buyer can also order goods without registration directly from the web interface of the store.
2.2. When registering on the website and when ordering goods, the buyer is obliged to state all data correctly and truthfully. The buyer is obliged to update the data specified in the user account if there is any change. The data provided by the buyer in the user account and when ordering goods are considered correct by the seller.
2.3. Access to the user account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access his user account.
2.4. The buyer is not entitled to allow the use of the user account to third parties.
2.5. The Buyer acknowledges that the user account may not be available nonstop, especially with regard to the necessary maintenance of the hardware and software equipment of the Seller, or necessary maintenance of third party hardware and software.
3.1. By sending an electronic order, the Buyer confirms that he has read the Business Conditions and the Complaints Procedure and that he unreservedly accepts all their provisions.
3.2. The web interface of the store contains information about the goods, including the prices of individual goods. The prices of goods are listed including value added tax and all related fees. The prices of the goods remain valid as long as they are displayed in the web interface of the store.
3.3. The web interface of the store also contains information on the costs associated with the packaging and delivery of goods.
3.4. To order goods, the buyer fills in the order form in the web interface of the store. The order form contains, in particular, information about:
• the ordered goods (the ordered goods are "inserted" by the buyer into the electronic shopping basket of the web interface of the store).
• the method of payment of the purchase price of the goods, information on the required method of delivery of the ordered goods and information on the costs associated with the delivery of goods.
3.5. The sending of the order is considered to be such an act of the buyer, which undoubtedly identifies the ordered goods, the purchase price, the person of the buyer, the method of payment of the purchase price, and is a draft of the purchase contract for the contracting parties. The condition for the validity of the order is the completion of all mandatory data in the order form, famliarize with these terms and conditions on the website and confirmation of the buyer that he has read these terms and conditions.
3.6. After receiving the order, the Buyer will be automatically sent an e-mail about its acceptance into the FARE information system. This information cannot be considered as acceptance of this order by the Seller.
3.7. The order will be processed without undue delay, but no later than 5 working days from its delivery to the Seller, either in full or in part, as far as possible on the part of the Seller. If the Buyer does not agree with the partial coverage of the order and requires only full performance, they will explicitly state this fact in the order. If the order is not processed within 5 working days, it will be considered invalid and the Buyer is not obliged to take over the goods.
3.8. If there is an obvious technical error on the part of the Seller when stating the price of goods in the online store or during the order, the Seller is not obliged to deliver the goods to the Buyer for this obviously incorrect price. The Seller shall inform the Buyer of this error without undue delay by e-mail or telephone regarding the next steps.
3.9. The moment of concluding the purchase contract and establishing a contractual relationship is considered to be the moment of handing over the goods thus ordered to the first public transporter or personal handover of the goods by the Seller to the Buyer.
3.10. The buyer agrees to the use of means of distance communication when concluding the purchase contract. The costs incurred by the buyer in the use of means of distance communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) shall be paid by the buyer himself, and these costs do not differ from the basic rate.
4. Transport and delivery of goods
4.1. If the mode of transport is contracted on the basis of a special request of the buyer, the buyer bears the risk and any additional costs associated with this mode of transport.
4.2. If, according to the purchase contract, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery.
4.3 If for reasons on the part of the buyer it is necessary to deliver the goods repeatedly or in a different way than specified in the order, the buyer is obliged to pay the costs associated with repeated delivery of goods, respectively. costs associated with another method of delivery.
4.4. Upon receipt of the goods from the transporter, the buyer is obliged to check the integrity of the packaging of the goods and in case of any defects immediately notify the carrier. In case of finding a violation of the packaging indicating unauthorized entry into the shipment, the buyer does not have to take over the shipment from the transporter.
4.5. You can find out more information about transport and payment options at http://www.fare.cz/platebni-a-dodaci-podminky.html
5. Withdrawal from the contract
5.1. Internet shop of FARE, spol. s r. o. provides, in accordance with § 1829, paragraph (1) of the Civil Code, a protection period of 14 days for the return of goods without giving a reason.
5.2. The product must be returned without signs of use, undamaged and in the original undamaged packaging.
5.3. To withdraw from the purchase contract, the buyer can use the sample form (see below) provided by the seller, which is attached to the terms and conditions. Withdrawal from the purchase contract may be sent by the buyer to the address of the seller's premises or registered office. The entrepreneur shall confirm the consumer's acceptance in text form without undue delay.
5.4. The goods must be returned to the seller within fourteen (14) days of delivery together with withdrawal from the contract to the seller. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with the return of goods to the seller, even if the goods cannot be returned due to its nature by regular mail.
5.5. In case of withdrawal from the contract, the seller will return the money received from the buyer within fourteen (14) days of withdrawal from the purchase contract by the buyer. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods.
5.6. The seller is entitled to unilaterally set off the right to compensation for damage caused to the goods against the buyer's right to a refund of the purchase price.
6. Rights from defective performance
6.1. The rights and obligations of the contracting parties regarding the rights arising from defective performance are governed by the relevant generally binding regulations (in particular the provisions of §1914 to 1925, § 2099 to 2117 and § 2161 to 2174 of the Civil Code).
6.2. The seller is responsible to the buyer for the goods without any defects upon receipt. In particular, the seller is responsible to the buyer that at the time when the buyer took over the goods:
(a) the goods have the characteristics agreed upon by the parties and, in the absence of an agreement, have the characteristics described or expected by the seller or manufacturer, having regard to the nature of the goods and the advertising made by them;
b) the goods are fit for the purpose stated by the seller for their use or for which goods of this type are usually used,
c) the goods correspond in quality or design to the agreed sample or model, if the quality or design was determined according to the agreed sample or model,
d) the goods are in the appropriate quantity, measure or weight; and
e) the goods comply with the requirements of legal regulations.
6.3. The rights arising from defective performance are exercised by the buyer with the seller at the address of his establishment, where the acceptance of the complaint is possible with regard to the range of goods sold. The moment of claim is considered to be the moment when the seller received the claimed goods from the buyer.
6.4. Other rights and obligations of the parties related to the seller's liability for defects may be regulated by the seller's complaint procedure.
6.5. More information on how to proceed with a complaint or return of goods can be found here: https://www.fare.cz/reklamace-vymena-vraceni-zbozi.html
7. Other rights and obligations of the contracting parties
7.1. The buyer acquires ownership of the goods by paying the full purchase price of the goods
7.2. In relation to the buyer, the seller is not bound by any codes of conduct in the sense of the provisions of § 1826 par. e) of the Civil Code.
7.3. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, IČ: 000 20 869, Internet address: http://www.coi.cz, is responsible for the out-of-court settlement of consumer disputes arising from the purchase contract.
7.4. The seller is entitled to sell goods on the basis of a trade license. Trade licensing is carried out within the scope of its competence by the relevant trade licensing office. The Office for Personal Data Protection supervises the area of personal data protection. To a limited extent, the Czech Trade Inspection Authority also supervises compliance with Act No. 634/1992 Coll., On Consumer Protection, as amended.
8. Sending business messages and storing cookies
8.1. The Buyer agrees with the sending of information related to the goods, services or business of the Seller to the electronic address of the Buyer and further agrees with the sending of commercial communications by the Seller to the electronic address of the Buyer.
8.2. The buyer agrees with the storage of so-called cookies on his computer. If it is possible to make a purchase on the website and fulfill the seller's obligations under the purchase contract without storing so-called cookies on the buyer's computer, the buyer may revoke the consent under the previous sentence at any time.
9.1. Notices concerning the relationship between the seller and the buyer, in particular regarding withdrawal from the purchase contract, may be delivered by e-mail to the e-mail address of the seller. with the exception of the notice of withdrawal from the contract made by the buyer, where the withdrawal is effective if the notice is sent by the buyer within the period for withdrawal.
9.2. A notification, the receipt of which was refused by the addressee and which was not collected during the storage period, is also considered delivered.
9.3. The contracting parties may deliver ordinary correspondence to each other by e-mail, to the e-mail address specified in the buyer's user account or specified by the buyer in the order, resp. to the address listed on the seller's website.
10. Final provisions
10.1. If any provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision will be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions. Changes and additions to the purchase contract or business conditions require a written form.
10.2. The purchase contract, including business conditions, is archived by the seller in electronic form and is not accessible.
10.3. The appendix to the business conditions is a sample form for withdrawal from the purchase contract.
10.4. Contact details of the seller:
FARE, SPOL. s r.o.
766 01 Valašské Klobouky
e-mail address: firstname.lastname@example.org
In Valašské Klobouky of the day