Complaints / Exchanges / Return goods

Delivery address

FARE, spol. s r.o.
Complaints Department
Brumovska 1031
Valasske Klobouky
766 01
Czech Republic

Please send us the package by the cheapest possible way of transport.
If you have any questions, please contact customer support by e-mail at: marketing@fare.cz

Goods Complaint:

The seller is responsible for the quality of the goods and provides a warranty of 24 months, provided that the conditions specified in the Instructions for maintenance and care of footwear, which are always included with the purchased footwear, are observed. When claiming goods, it is necessary to describe the defect for which the goods are claimed, the date of purchase, the required method of handling the complaint, consumer information (return address, bank account number, e-mail and telephone contact for possible communication). A copy of the invoice must be sent together with the claimed goods.

The complaint will be assessed and settled as soon as possible after receipt of the claimed goods, but no later than within 30 days. The buyer will inform the consumer about the result of the complaint and the method of its settlement in the complaint form sent together with the repaired goods. If the repair is not possible and the complaint is recognized as justified, the consumer will be refunded the purchase price to his bank account.

To claim the goods, please use the sample form (download at the bottom of the page).
If you do not have the option to print the form, we also accept a legible handwriting.

Goods replacement

We do not provide exchange of goods. If you want to exchange the goods, return the goods to us within 14 days according to the conditions for returning the goods and make a new order from the available assortment on the e-shop.

 

Return of goods (withdrawal from the purchase contract)

The seller provides a period of 14 days for the return of unused goods without giving a reason. The return of goods will be processed as soon as possible after receipt of the returned goods by the seller and the purchase price will be returned to the consumer to the specified bank account. When returning the goods, it is necessary to state the number of the model you want to return, the bank account number, consumer data (bank account number, e-mail and telephone contact for possible communication). A copy of the invoice must be sent with the returned goods.

The product must be returned without signs of use, undamaged and in the original undamaged packaging. The seller is entitled to unilaterally set off the right to compensation for damages caused to the goods against the buyer's right to a refund of the purchase price.
Shipping costs when returning the goods are paid by the buyer.

To return the goods (withdrawal from the purchase contract), please use the sample form (download at the bottom of the page).


If you do not have the option to print the form, we also accept a legible handwriting.

Contact form

* Required

ikonka

Operator

FARE, spol. s r.o.
Brumovská 1031, 766 01
Valašské Klobouky
IČ: 46343784
DIČ: CZ46343784

E-mail: marketing@fare.cz

ikonka

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